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Frequently Asked Questions

Find answers to common questions about our products, ordering process, and partnership opportunities.

01

Ordering & Pricing

What is the minimum order quantity for an OEM jewelry project?

MOQ is confirmed for the selected construction, material, finish, color split and packaging. Send the quantities you need by style and color so the quotation can distinguish development requirements from your order plan.

What should I include when requesting a jewelry quotation?

Include a reference image or drawing, product formats, dimensions, material and finish targets, quantities by color, packaging, destination and required delivery date. The written proposal confirms pricing and the assumptions used.

How are payment terms confirmed?

Request payment methods, deposit requirements, balance milestones and the quotation validity period in the written proposal. Terms are confirmed for the specific order rather than inferred from a general website example.

02

Samples & Design

Can I review a sample before approving production?

Include sample quantities and the features you need to review in your brief. Confirm the sample scope, cost, revisions and approval record with the sales team before authorizing production.

How is the sampling schedule determined?

The team reviews the design, components, finish, color targets and requested changes before confirming a sample schedule. Include your launch or event date and identify the date by which the physical sample must be approved.

How should confidential designs and licensed artwork be handled?

Raise confidentiality, permitted use, artwork rights and file-handling requirements before sharing production files. Agree the applicable requirements in writing; do not assume a website description replaces a project agreement.

03

Production & Documentation

What determines production lead time?

The confirmed design, order split, component availability, finishing, packaging, sample approval and delivery method affect the schedule. Ask for project milestones and reconfirm them when the specification or quantity changes.

How do I specify quality requirements?

Describe the dimensions, stone and setting direction, finish, closures, fit, packaging and checks that matter to your buyer. Use an approved sample and written acceptance criteria as the reference for the order.

How do I request certificates or product test reports?

State your target market, product category and requested documentation. Ask the sales team for the current documents relevant to the proposed product or facility and check their scope and validity before relying on them.

04

Catalog & Delivery

How do I access additional jewelry references?

Use the catalog request page and describe your company, intended assortment and development needs. Additional references are provided through the controlled catalog process; displayed examples are starting points for a confirmed proposal.

Can I develop matching bracelets, rings and necklaces?

Identify the formats and color palette in your brief. Confirm the size, fit, components and sample requirements for each format. Some stretch collection extensions, including anklets, are development concepts rather than a confirmed finished specification.

How do I confirm shipping and packaging?

Provide the destination, delivery deadline, packaging brief and preferred forwarder if applicable. Ask for the agreed delivery basis, transport option, documentation and costs in the proposal before approving the shipment plan.

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